Privacy Policy

Privacy Policy

Effective Date: July 5, 2025

Last Updated: July 5, 2025

Welcome to SyncMed Technologies Inc. (“SyncMed”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our EMS2ED mobile application and related services (the “App”).

By using EMS2ED, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the App.

1. Information We Collect

EMS2ED is designed to support clinical communication between Emergency Medical Services (EMS) and hospital emergency departments (EDs). We collect only the minimum data necessary to provide and improve our services.

a. Personal Information (Limited Use)

We may collect:

• User identifiers (e.g., name, work email, employee ID) when provided during account registration or institutional setup.

• Credentials for login and authentication (encrypted and securely stored).

We do not collect or store personal identifiers without your knowledge or consent.

b. Health and Patient Data

The App may process patient handover data entered by EMS personnel, including:

• Vital signs, clinical impressions, medications administered, and mechanism of injury.

This data:

• Is not stored on personal devices,

• Is encrypted in transit and at rest, and

• Is handled in compliance with applicable privacy legislation (e.g., Alberta’s Health Information Act, Canada’s PIPEDA, and HIPAA in the U.S. if applicable).

We do not use or share identifiable patient health information for analytics, advertising, or third-party purposes.

c. Usage Data

We may collect anonymous analytics to improve performance, such as:

• Crash logs

• Feature usage patterns

• Time stamps

All analytics data is de-identified and aggregated.

2. How We Use Your Information

We use the information we collect to:

• Provide secure and seamless handover functionality between EMS and EDs

• Authenticate and manage user accounts

• Improve the app’s performance, reliability, and security

• Comply with regulatory obligations and institutional contracts

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share limited information:

• With hospitals or EMS agencies who have authorized your access

• With service providers who support secure hosting, authentication, or crash monitoring (under strict contractual obligations)

• When required by law or to comply with legal obligations

We ensure all third parties comply with privacy and data security standards.

4. Data Storage and Security

Your data is stored:

• On encrypted Canadian or institution-approved cloud servers (e.g., AWS, Microsoft Azure)

• In compliance with relevant data residency and privacy laws

We implement:

• End-to-end encryption

• Role-based access controls

• Multi-factor authentication (where supported)

• Regular security audits and compliance checks

5. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information

• Request data portability

• Withdraw consent where applicable

Requests can be made by contacting us directly at privacy@syncmed.ca.

6. Children’s Privacy

EMS2ED is intended for professional clinical use only and is not directed at or designed for children under the age of 18.

7. Third-Party Links and Services

The App may include links to institutional systems or third-party platforms. We are not responsible for their privacy practices. Please review their policies independently.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes via the App or by email. Continued use of the App constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

SyncMed Technologies Inc.

Email: kate@syncmed.ca

Website: www.syncmed.ca